Success Stories
ADVISORY SERVICES CASE STUDY:
ADVISORY SERVICES FOR GLOBAL SPORTING GOODS DISTRIBUTOR
Business Issue
A global sporting goods distributor acquired the operations of a U.S. distributor and faced various challenges to reposition the business for positive business growth.
How We Helped
We serve as on-call advisor to the CFO and assist with a range of business, finance, recruiting and HR related needs. We identified corporate and employment attorneys and coordinated various decision making between the client and attorneys on issues such as termination, hiring and legal issues related to the acquisition. We coordinated the review and finalization of a new company handbook. We recruited a National Sales Manager to lead strengthening of the brand and sales growth. We also assisted the CFO to identify financing sources for working capital and coordinated the evaluation process from financing entities.
Benefits Delivered
At the start the client received immediate attention to address a very specific and urgent issue. As the CFO dealt with various issues during the restructuring process, he had a knowledgeable bilingual professional team on call to utilize as needed. The Strategy Dynamix team brought extensive experience in dealing with various matters faced by Japanese executives as they manage U.S. based subsidiaries far from Japan headquarters. Moreover, the Strategy Dynamix team understands the pace and style of Japanese executives. We serve a critical role of understanding the Japanese executive’s immediate needs. Then we either deliver services ourselves or, when appropriate, focusing legal and other professionals on specific issues of high priority to the CFO and the parent corporation. The legal professionals also benefited by being able to efficiently convey their expertise and recommendations to a Japanese client in a manner suitable for the client.
SOURCING SERVICES CASE STUDY:
JAPANESE GOVERNMENT PROCUREMENT OF U.S. BROADCAST EQUIPMENT
Business Issue
A Japanese government agency sought support to identify, purchase and deliver U.S. manufactured broadcast equipment to the country of Zambia in Africa.
How We Helped
We identified various potential U.S. suppliers of the specified product and conducted a comprehensive analysis of the companies and products. We managed the quotation, pricing and procurement process to make a final determination of the competitiveness of the best supplier. Next we finalized the procurement contract. Then we arranged and managed the product delivery from the U.S. to Zambia including international logistics, finance and insurance through coordination with our network of other service providers.
Benefits Delivered
The Japanese government agency could rely on our bilingual service team (Japanese & English) which understands the demanding requirements of Japanese purchasing agents, conducts rapid competitiveness assessments, is experienced with procurement, international supply and finance and is adept at interacting, guiding and negotiating with U.S. suppliers to ensure that they fully satisfy Japanese customer requirements.
RECRUITING SERVICES CASE STUDY:
RECRUITING SUPPORT FOR TIER 1 AUTO PARTS SUPPLIER START UP
Business Issue
A tier 1 auto supplier to major U.S. based Japanese automotive companies sought to successfully start up their new auto parts plant in the southern U.S. One of their critical needs during the first 12 months of start up was to hire capable bilingual professionals to assist with the set up of business operations and of factory operations.
How We Helped
We provided our full service recruiting services which include: identification, screening, interviewing and negotiation the hiring of executives, engineers, IT professionals, accounting professionals and administrative and other support staff (both bilingual in Japanese and English and non-bilingual). Through our extensive network of both U.S. and Japanese nationals who are both bilingual and have functional expertise we were able to provide both permanent and contract-to-hire employees to meet the client’s immediate needs.
Benefits Delivered
Through our services the client was able to recruit top quality accounting and technical bilingual employees in a timely manner. This was especially valued by the employer given that the supply of qualified bilinguals in Southern U.S. states is extremely limited. The client leveraged our national network and especially our local presence in southern U.S. states to hire the right people to support the start-up of their U.S. based manufacturing operation.
HR CONSULTING SERVICES CASE STUDY:
HR OUTSOURCING SUPPORT FOR GLOBAL ENGINEERING COMPANY
Business Issue
A global engineering company which sought to double the size of its U.S. staff in 12 months and to build its corporate infrastructure to be able to handle continued growth over the next 5 years sought to evaluate and implement a U.S. based HR outsourcing service. The client sought ways to enable efficient organizational growth and to manage HR related costs.
How We Helped
We helped the client to review its total HR lifecycle requirements related to its people (from recruiting, employment, retention, termination, and retirement). For efficient operations of certain areas, we identified several HR outsourcing companies based in the U.S. who provide HR services such as health plans, retirement plans, payroll and other services. We assisted the client to conduct a cost analysis of several vendors and several service options in order to support their vendor selection decision making.
Benefits Delivered
The client received bilingual guidance from our HR experts to evaluate complicated issues, to manage the data/proposal collection from HR outsourcing vendors and to support the client’s vendor analysis process. The client also received guidance and ongoing operations support for overall coordination of HR services for its employees.
TRAINING SERVICES CASE STUDY:
LEADERSHIP DEVELOPMENT FOR GLOBAL MANUFACTURING CONGLOMERATE
Business Issue
A global manufacturing conglomerate sought to invigorate its corporate venturing activities, enhance related competencies among star executives of the organization and to promote better results from deal flow generation, opportunity assessment and investment selection.
How We Helped
We served as a business partner to corporate top management and HR management. We worked with a cross-functional team to assess competency gaps, to design a 20 day venture leadership curriculum (delivered over 9 months), to gain corporate support and funding, and to obtain participation of investment “champions” hand-picked by division management. Further, we assisted in selecting and assembling a hybrid team of trainers from the companies own successful invested company CEOs and from industry experts. We also facilitated the program and instructed certain sessions, especially to foster collaboration and promote the sharing of strategic priorities across enterprise “fiefdoms”.
Benefits Delivered
The HR stakeholders successfully redesigned their leadership training in a manner relevant to the emerging business priorities of top management which were corporate venturing, technology commercialization and preparation of equity fund management executives. The corporation received inspired “hot teams” of 20 venture “champions” each year to spearhead new investment development and corporate growth through enterprise-wide collaboration. The global organization received a validated model for corporate transformation which was replicated in other global regions.
COMMUNICATION SERVICES CASE STUDY:
TRANSLATION SERVICES FOR GLOBAL IT COMPANY
Business Issue
A global IT company sought a business partner to handle its various translation and communication needs (from Japanese to English) for senior management and IT professionals throughout its global organization.
How We Helped
The client leverages our professional translation services together with our unique industry and business expertise to translate, format and proofread various communications collateral including monthly newsletters, important internal policy documents as well as executive presentations for important internal conferences.
Benefits Delivered
The client receives ongoing professional translation and communications services to support its communications goals across its global operations.
SALES SUPPORT SERVICES CASE STUDY:
GLOBAL WEB SERVICES SALES TO JAPANESE CUSTOMERS
Business Issue
A global web services company sought to establish its market position with Japanese companies in the U.S. and in Japan. The business challenge was to define the client’s service offerings in a meaningful way for Japanese customers, to develop sales collateral in Japanese and to deliver a pilot project that demonstrated the value of the technology in a way that improved business operations and strengthened business partnerships. Most important was the need to successfully manage the client’s relationships with its customer during service delivery and to obtain meaningful feedback regarding the client’s satisfaction.
How We Helped
We reviewed the client’s core services and value proposition and streamlined its message into several communication mediums during the sales phase. Then, we conducted sales and customer service training sessions to prepare our client’s team for gaining their customer’s confidence in their capabilities and for showing their long term commitment to Japanese customers. We guided the client’s Relationship Manager to build trusting relationships – especially with specific customer decision makers (whom we helped identify). We conducted follow up assessment discussions to understand the customer’s level of satisfaction with our client’s services.
Benefits Delivered
Our client benefited by our role as a knowledgeable business partner throughout the sales and delivery phases. They appreciated our ability to rapidly identify key value points for their customer, our ability to correctly identify key decision makers, to effectively navigate the customer’s organization and our ability to know when and how to probe and whether to push or withdraw during certain times in the decision cycle. Finally, our client benefited by having bilingual professionals who can communicate and navigate in a Japanese business environment.